Book an Appointment
Book an Appointment
At our Bath showroom
Packaging, Shipping & Returns
Packaging
In Store
Your Henrietta & Co order will be wrapped to perfection in an ivory suedette box, and upon collection will be presented in a dusty rose bag, embossed with our heritage branding. Your jewellery care card and any relevant certificates are enclosed
Postal
Every postal order is sent in a dusty rose keepsake box embossed with our heritage branding, finished with ribbon and dried florals for a vintage touch. Every order is dispatched with tracked and signed for delivery.
Shipping
We ship to the UK only. All orders are sent via Royal Mail Special Delivery and are fully tracked, insured and signed for.
Royal Mail Next Day Special Delivery - Complimentary
Once your order has been dispatched, you will receive a tracking number via email. As all parcels require a signature upon delivery, please contact us in advance if you would prefer to arrange a convenient delivery date.
For security reasons, delivery addresses cannot be changed after an order has been placed.
Returns
The following items are eligible for return, provided they have not been resized or customised:
- Ready to Ship Vintage Inspired Engagement Rings
- Antique & Vintage Engagement Rings
- Antique & Vintage Jewellery
Items may be returned within 14 days of delivery or purchase in-store, provided they are returned in their original packaging and in the same condition in which they were received.
To request a return, please contact us within 7 days of receiving your order or purchase and we will provide return instructions.
Please note that return postage costs are the responsibility of the customer.
As many Henrietta & Co pieces are handmade or individually tailored, the following items are non-refundable:
- Rings resized before dispatch
- Made to order pieces
Your Appointment Experience
Located in a gorgeous Georgian townhouse in the heart of the city, our base in historic Bath is a jewellery haven. The space reflects our love of vintage jewellery as well as creating a welcoming and relaxing environment for you to enjoy your private appointment.
Whether you're looking for a vintage inspired engagement ring or timeless wedding bands, our Bath showroom, just 90 minutes from London by train, is the perfect space to enjoy such a special moment. Melissa will be on hand to guide you throughout your appointment, using her expert knowledge to answer any questions you may have.
Take your time to consider your options over a cup of coffee or glass of champagne whilst looking through our extensive library of jewellery books. We really want the space to feel like a home away from home and offer a memorable jewellery purchasing experience!
The Details
Our usual appointment times are Monday - Saturday 10am - 4.30pm.
Unfortunately we are unable to accept walk-in appointments. Appointments are available to book with 48 hours notice. If you would like an appointment at shorter notice than this or outside of our normal hours then please contact us and we will do our best to accommodate where possible.
Please note there is a small flight of stairs leading to our showroom.
hello@henriettaand.co
Expert Guidance
Our founder, Melissa Holt DGA, will personally welcome you to your appointment. With over a decade of experience in vintage jewellery and diamond grading, Melissa can share her expertise, answer any questions and talk you through the collection to help you find a piece that's right for you.
Wrapped to Perfection
Your Henrietta & Co order will be wrapped to perfection in an ivory suedette ring box, set inside a dusty rose keepsake bag embossed with our heritage branding, finished with ribbon. Your jewellery care card and any relevant certificates will be enclosed.
Contact Us
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